DELIVERY.
Vanilla Beans Store is delighted to offer the shipping of any products within the UAE Dubai, Al Ain, Abu Dhabi, Ras Al Khaimah, Sharjah, Ajman and Umm Al Quwain for orders over 550 AED.
Delivery is free of charge within Dubai areas. The rate of the delivery fee varies and depends on the other cities location. Please note that the amount of the fee will be added automatically when the client is checking out by confirming and by processing the payment online.
If you have any doubt, feel free to contact us on info@vanillabeans.store or drop us a WhatsApp message .
Kindly note that we are grouping the deliveries. We do offer next day delivery services but for orders outside Dubai areas, it may take about 2~3 business days from the date of order confirmation to get delivered. We will notify the client at least one day before the delivery.
It may occur that for some reasons, we may be facing delays as we are working with third party couriers. In that case, we will make sure that the client will be informed about the rescheduling.
Please consider the fact that the delivery slots per day may vary and depend on each client location. You shall receive your parcel before the end of the delivery day.
RETURN & REFUND.
Thank you for shopping with “Vanilla Beans Store”. We are committed to providing you with high-quality vanilla products and ensuring a satisfying shopping experience. However, we understand that there might be situations where you may need to request a refund, return or cancellation due to unforeseen circumstances. Please review our Refund, Return and Cancellation Policy carefully.
Please note that full refunds cannot be processed through the customer login portal, please read and follow the steps below to initiate a request.
We offer full refunds for the following cases:
- Defective or Damaged products: If you receive a bottled or packaged product that is damaged during transit or is defective, please contact us and request for a refund within 7 days of receiving the product. We will provide a full refund upon approval of the request.
- Incorrect items: If you receive an incorrect bottled or packaged product in your order, please contact us and request a refund within 7 days of receiving the product. Upon approval of the request we will arrange for the incorrect item to be returned via courier and provide a full refund, OR send you the correct item free of charge.
To submit a request for Refund please follow the below steps:
- Take pictures and/or videos of the damaged items making sure to show them within the courier's transport bag or within the original branded bags that the items came in. (For "incorrect items" a picture of the items on their own will suffice.)
- Send an email to our customer support team on info@vanillabeans.store or via our WhatsApp number . Please make sure to include the following information: Email subject = "refund request + Order number", with a quick description of your case and attach photographic/video evidence.
What happens next:
- A member of our customer support team will notify you once we have received and inspected your return request, and let you know about the refund’s approval status.
- Depending on the situation, you will be given the option for a full refund (after return of the product/s), OR the option to have the correct products delivered to you.
- For the refund option, we will process the refund for the full amount of the product/s, using the same payment method used for the original purchase *.
Please allow at least 10 days for the refund to reflect in your account, as processing times may vary depending on your bank or payment provider.
*Please note: Depending who you are banking with, you may be charged a transaction fee as per your bank's policies.
CANCELLATION.
Customer cancellations
If you need to cancel your order due to reasons outside of your control, you may request a cancellation PRIOR to the package being dispatched for delivery/shipment.
To do so, you may contact us through email at info@vanillabeans.store or via our WhatsApp number. Please make sure to include the following information: Email subject = "cancellation request + Order number",With a quick description of your case
Note: Orders that have already been assigned a shipping label, tracking number or that have already been dispatched for shipping may not be cancelled. Cancellation requests will automatically be rejected in such cases.
VBS cancellations
In rare cases VBS may be required to cancel an order placed by the customer due to circumstances that are out of the control of the company. In such cases VBS will endeavor to get in touch with the customer directly prior to cancellation, however if the company does not receive a response from the customer within 3 days, the order shall be automatically cancelled and a full refund processed .
Sole discretion:
Please note, that it is the sole discretion of VBS to approve or reject all return & refund requests. A support member will get in touch after reviewing each request to determine the appropriate action on a case by case basis.
VBS endeavours to provide fair assessment and ensure customer satisfaction whenever possible and within reason.
Return Shipping costs:
If the return or refund is due to an error on our part (e.g. damaged or incorrect items), we will cover all return shipping costs. If the return is due to reasons other than our error (e.g. cancellations, product replacement), the customer is responsible for return shipping costs. Cost is calculated based on the initial client’s address location:
Dubai: 20AED
Abu Dhabi - Al Ain - Sharjah - Umm Al Qwain: 30AED
Ajman - Fujairah - RAK: 35AED
Customer Support:
If you have any issues, questions or concerns about our Refund, Return and Cancellation Policy, please don't hesitate to contact our customer support team at info@vanillabeans.store or via our WhatsApp number.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
*Please note that our Refund and Return Policy is subject to change without prior notice. It's your responsibility to review this Refund, Return and Cancellation Policy periodically for any update
**By shopping with Vanilla Beans Store, you agree to abide by the terms and conditions outlined in this Refund, Return and Cancellation Policy
INTERNATIONAL SHIPPING.
Vanilla Beans Store is not responsible for any shipping delivery affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges.
For International orders, Vanilla Beans Store does not cover shipping rates, custom duties or VAT, varied by countries.
Please make sure that your shipping address is correct prior to checkout. We cannot accommodate any address changes.
We offer DHL Express shipping service for international orders. For international shipping Vanilla Beans Store does not cover shipping rates, custom duties or VAT, varied by countries.
We are currently accepting and shipping orders to the following destinations:
- GCC Countries
Delivery is approximately 5 -7 days after shipment. Orders placed on or during UAE public holidays might expect slight delays.
International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates. Duties and taxes may vary by country, region of destination.
Shipping, duties, taxes, and applicable fees are nonrefundable for undeliverable or refused shipments.